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Evowrap is a trading name of Evowrap Film and Signs ltd and is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected].
Our Contact details:
Unit 21, 34 Sugarbrook Road
Aston Fields Industrial Estate
VAT No. 200512088
Company Registration Number: 09299955
Making a purchase
We accept all major credit and debit cards as well as Paypal, cheque and bank transfer. Businesses who pass a credit check may be granted 30 days to pay. You may call us to make a payment over the phone or make the payment directly through our website.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. For web orders we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. If your order is made using the telephone then we will confirm acceptance of the order during that call and these terms and conditions apply to such an order. Our acceptance of your order brings into existence a legally binding contract between us. For telephone orders acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions.
The prices payable for goods that you order are as set out in our website or as quoted by our customer services representative on the telephone.
RIGHT FOR YOU TO CANCEL YOUR CONTRACT
You may cancel your contract with us for the goods you order at any time up to the end of the thirtieth (30th) working day from the date you receive the ordered goods unless the goods have been pre-cut, made to measure or in any other way personalised. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us by e-mail unless as stated otherwise at [email protected] We request that goods are returned in an unused condition, in their original packaging and complete documentation. The products should be free from creases, pet hairs, carpet fibres or any other foreign objects.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
CANCELLATION BY US
We reserve the right to cancel the contract between us if:
• We have insufficient stock to deliver the goods you have ordered;
• We do not deliver to your area; or
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
• If you are unable to make payment with your credit card or your card issuer does not authorize payment.
• If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
• Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Evowrap, Unit 21, 34 Sugarbrook Road, Aston Fields Industrial Estate, Bromsgrove, Worcestershire, B60 3DW or by e-mail • to [email protected]
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
If you have any complaints regarding the website or any goods which you have purchased, please e-mail us in the first instance at [email protected] where your complaint will be dealt with fairly and efficiently.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us. Shipping and handling delivery costs are detailed on the website except for certain locations. Any additional costs will be notified to you by email or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.
All UK orders are sent via Royal Mail, Parcelforce or TNT, but we reserve the right to use any courier we deem appropriate.
All window film will be dispatched within 1-2 working days unless it is to be pre cut, made to measure or designed in any way (these may take up to two weeks) and should be received 1-2 working days after dispatch. International orders are generally received in less than 21 days. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or phone us on 033 355 3030
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
• To make good any shortage or non-delivery;
• To replace or repair any goods that are damaged or defective; or
• To refund to you the amount paid by you for the goods in question in whatever way we choose.
• Events beyond our control.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices unless expressly stated are inclusive of VAT
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
All of our products carry a 12 month warranty against cracking, discoloration and delaminating. Please note that the vast majority of problems found with Window Films are due to installation error and not product failure. We recommend that customers follow our installation instructions accurately to promote a trouble free product life. This does not affect your statutory rights.
We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.
When purchasing an Evowrap product the buyer agrees that the product installation quality is determined by their own, or their appointed installer's ability and Luxico Limited will not be held responsible for defects or breakages resulting from poor installation. These include, but are not limited to, bubbling, visual impairment, scratches, glass breakage or cracking, damage to surrounding fixtures and fittings, paintwork, personal injury and financial loss.
Evowrap does not guarantee that the use of safety/security products will prevent injury or criminal access. The films when applied professionally do comply with the Health & Safety Regulation 14 and Building Regulations Document N however self application does not qualify the glass to these regulations. The film is tested to BS6206/EN12600 which categorises the performance of the film and from these tests it can be concluded that safety /security film does increase protection against injury but does not necessarily eliminate injury. Similarly the performance of safety/security films can increase the time and effort required to break through glass but does not prevent access by determined attackers.
If you need to reach us, please email us on [email protected], alternatively, you can call on 0333 355 3030 or write to us at:
Unit 21, 34 Sugarbrook Road
Aston Fields Industrial Estate
Evowrap do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We do not store card details, all card details are destroyed as soon as the payment has been made. Our full returns policy can be viewed here.
Please EMAIL US before returning any item on [email protected]
If your order is damaged in anyway once you receive it i.e. creases in the film, please email or phone us straight away and DO NOT attempt to fit the film, we will replace the damaged goods straight away. (We are unable to replace damaged goods if you have tried to fit them)