Terms of service
About Us
Evowrap is a trading name of Evowrap Films Ltd and is completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us at support@evowrap.co.uk.
Our Contact details:
Evowrap Films LTD
Unit 4 Walkers Road
Redditch
B98 9HE
VAT No. GB445982553
Company Registration Number: 14537445
MAKING A PURCHASE
We accept all major credit and debit cards, PayPal, Klarna, and bank transfers. Businesses that pass a credit check may be granted 30 days to pay. You may call us to pay over the phone or pay directly through our website.
We must receive payment in full for the goods you order before we can accept your order. For web orders, we will confirm acceptance by email to the address you provide in your order form. If you place your order by telephone, we will confirm acceptance during that call, and these terms and conditions apply to that order. Our acceptance of your order creates a legally binding contract between us. For telephone orders, acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions.
The prices payable for goods that you order are as set out in our website or as quoted by our customer services representative on the telephone.
RIGHT FOR YOU TO CANCEL YOUR CONTRACT
You may cancel your contract with us for the goods you order at any time up to the end of the thirtieth (30th) working day from the date you receive the ordered goods, unless the goods have been pre-cut, made to measure or in any other way personalised. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract, you must notify us by e-mail unless stated otherwise at support@evowrap.co.uk. We request that goods be returned unused, in their original packaging, and with complete documentation. The products should be free from creases, pet hairs, carpet fibres or any other foreign objects.
If you have received the goods before you cancel your contract, then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you must not unpack them upon receipt, and you must return them to us at our contact address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
RESTOCKING FEE
Please note that a 20% restocking fee applies to all returned orders unless they are returned due to damage in transit or a product fault.
CANCELLATION BY US
We reserve the right to cancel the contract between us if:
• We have insufficient stock to deliver the goods you have ordered.
• We do not deliver to your area; or
• One or more of the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
• If you are unable to make payment with your credit card, or your card issuer does not authorise payment.
• If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
• Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Evowrap Films LTD, Unit 4 Walkers Road, Redditch, B98 9HE or by e-mail to support@evowrap.co.uk
INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.
THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
If you have any complaints regarding the website or any goods which you have purchased, please e-mail us in the first instance at support@evowrap.co.uk where your complaint will be dealt with fairly and efficiently.
ENTIRE AGREEMENT
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us. Shipping and handling delivery costs are detailed on the website, except for certain locations. Any additional costs will be notified to you by email or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.
All UK orders are sent via Royal Mail or Parcelforce but we reserve the right to use any courier we deem appropriate.
DELIVERY SCHEDULE
All window film will be dispatched within 1-2 working days unless it is to be pre-cut, made to measure or designed in any way (these may take up to two weeks) and should be received 1-2 working days after dispatch. International orders are generally received within 21 days. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or phone us on 0333 355 3030
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify us of a problem to us under these conditions, our only obligation will be, at your option:
- To make good any shortage or non-delivery;
- To replace or repair any goods that are damaged or defective; or
- To refund to you the amount paid by you for the goods in question in whatever way we choose.
- Events beyond our control.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
International Orders, Customs, Duties & Taxes
We offer international delivery to many countries worldwide. International delivery is available for eligible products, including window films up to and including 1.1 metres wide. Availability and delivery charges will be confirmed at checkout.
Our free UK delivery offer does not apply to international orders.
Orders delivered outside the United Kingdom may be subject to import VAT, customs duties, taxes, tariffs, customs clearance fees, courier handling fees and/or other charges imposed by the destination country's authorities or the delivery carrier.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or delivery charge paid to Evowrap and are the sole responsibility of the recipient.
Evowrap does not determine, collect or control these charges and cannot guarantee or predict the amount that may be payable. Customs regulations and charges vary by country and may change over time. Customers are responsible for checking any applicable import requirements, restrictions, taxes and charges with the relevant customs or tax authority in their destination country before placing an order.
Where customs, import or other charges are payable before delivery, the recipient is responsible for paying these charges directly to the relevant authority, courier or other party.
If an international shipment is refused, unclaimed or returned to Evowrap because the recipient has not paid applicable customs duties, import taxes, clearance fees or other charges, any refund will be subject to our Returns Policy and may be reduced by delivery, return shipping, customs, handling or other costs incurred by Evowrap, to the extent permitted by applicable law.
Customers are also responsible for ensuring that the products they order can legally be imported into their destination country.
BACK ORDERS
If your item is not in stock, we will backorder it for you. You will always receive an email with the option to cancel your order if you prefer not to wait.
TAX CHARGES
All prices, unless expressly stated, are inclusive of VAT
CREDIT CARD SECURITY
All credit card numbers are encrypted in the software during order placement using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
GUARANTEE
All of our products carry a warranty against cracking, discolouration, and delaminating if you get it installed professionally by us. If you install this yourself, then we don't offer any warranty. Please note that the vast majority of issues with Window Films are due to installation errors, not product failure. We recommend that customers follow our installation instructions accurately to promote a trouble-free product life. This does not affect your statutory rights.
We reserve the right to inspect claims under the above warranty before authorising any settlement.
When purchasing an Evowrap product, the buyer agrees that the product installation quality is determined by their own, or their appointed installer’s, ability and Evowrap Limited will not be held responsible for defects or breakages resulting from poor installation. These include, but are not limited to, bubbling, visual impairment, scratches, glass breakage or cracking, damage to surrounding fixtures and fittings, paintwork, personal injury and financial loss.
Evowrap does not guarantee that using safety/security products will prevent injury or criminal access. The films, when applied professionally, do comply with the Health & Safety Regulation 14 and Building Regulations Document N; however, self-application does not qualify the glass to these regulations. The film is tested to BS6206/EN12600, which categorises the film's performance; these tests show that safety/security film increases protection against injury but does not necessarily eliminate it. Similarly, safety/security films can increase the time and effort required to break through glass but do not prevent access by determined attackers.
REACHING US
If you need to reach us, please email us at support@evowrap.co.uk. Alternatively, you can call on 0333 355 3030 or write to us at:
Evowrap Films LTD
Unit 4 Walkers Road
Redditch
B98 9HE
PRIVACY POLICY
Evowrap does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. We do not store card details; they are destroyed as soon as the payment is made.
RETURNS POLICY
Please EMAIL US before returning any item on support@evowrap.co.uk
If your order is damaged in any way once you receive it, i.e. creases in the film, please email or phone us straight away and DO NOT attempt to fit the film; we will replace the damaged goods straight away. (We are unable to replace damaged goods if you have tried to fit them)
If you change your mind for whatever reason, then you can return the item to us at your expense. We will issue a full refund minus 20% restocking fee. It must be returned to us in perfect condition so we can sell it again.